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February 09, 2007

Time to Confess

I have a confession to make. Actually "many" confessions.

I try and practice what I blog (not to be read as "preach"), but sometimes I am unsuccessful.

I still don't have answers to the questions I keep posing.

I dont raise the red flag sometimes.

I try to compete, but end up comparing.

I do not always know the pain areas of my customers

In all the flurry of a hectic work day, I don't end up taking smoke breaks.

No........ I don't get sleepless nights over these contradictions and thats because I manage to retain my authenticity in my writings and in my interactions when I acknowledge that my blog does not always mirror my work life.

But yes, what the blog has done is increase my commitment to executing the written word. Its like this- once you hit the "publish post" button, you have made a "this is my world view" contract with yourself, and living the world view therefore becomes part of that contract. Atleastfor me.

Needless to say, the contradictions remain. They show up when we keep harping about effectiveness metrics and then end up measuring efficiency. They are the cracks on the wall that get formed when we forsake quality to meet numbers. They parade as process improvements when the problem is structural. Or worse still, they get showcased as automations. They become value cards that talk to you of behaviors that you never get to see in the organization.

So why do these refuse to go away? Why is there a gap between what we think and what we end up doing? I think its an interplay of factors. Sometimes its the situation - deadlines, budgets, pressure of meeting targets - and we end up compromising on the solution. Many times its the courage of conviction thats lacking. Its not easy to tell a Line Manager that he is a rotten leader and all the attrition in his team is because of him. On a lot of ocassions, its the credibility that you have built or not built with the business. There's no sense in talking about partnering with the business when you have a pile of mails you havent responded to. And here's the thing about credibility that I firmly believe in - easier to build than to lose. Easy to build because you can start with the small things - regular communication being one of them. Once you've built that, believe me - your customers will forgive you for small omissions you make later on.

And with that, I link to the post that inspired me to write all of this- a post that is already causing some ripples in the HR / OD community - the HR Multiple Personality Disorder.

I think the use of the term MPD has caused a lot of us to sit up and respond!


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