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June 25, 2006

Not such a nice place after all....

"Transportation was provided for them, but it came at least an hour early. When they asked their managers for dinner breaks, they were routinely told to "take a few more calls." One call can last for 10 minutes, or it can last for hours. They told me that most agents ended up with one 15-minute break in a 10-hour day. Once the work day ended, they were required to attend a two-hour meeting to discuss ways of improving productivity. Then, exhausted and hungry, but finally finished with work, they had to wait another hour before they could get a ride home."

- Jane Galvin writes on call center conditions in a Chennai call center that she recently visited. Read the full piece here.

Physical working conditions can be improved, but what can be done about the fact that their Indian identity is held against them?


  • read the article, hard hitting, some day i will write about a conversation in a beauty parlour among two call centre executives working in voice.

    it had saddened me.

    By Blogger shuchika, at Tuesday, 27 June, 2006  

  • Not all is bad in the call center world. Seriously, it depends more on the call center you work for and choosing to instigate a change.

    By Blogger illusions, at Sunday, 23 July, 2006  

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